Terms of service

Last updated: March 23, 2026

These terms of service ("Terms") govern your use of the CrashRadar website at crashradar.ai and all related services ("Service") operated by CrashRadar ("we," "our," or "us"). By using the Service, you agree to be bound by these Terms.

1. Description of service

CrashRadar is a real-time crash detection and lead routing platform. We provide two categories of service:

• For accident victims: We help connect individuals involved in vehicle crashes with qualified personal injury attorneys and chiropractors in their area.
• For partners: We provide pre-qualified, exclusive crash leads to participating law firms and chiropractic practices through a paid lead purchase model.

2. Terms for accident victims

2.1 No legal relationship

Using CrashRadar does not create a professional relationship between you and CrashRadar. A professional relationship is formed only when you and an attorney or chiropractor mutually agree to representation or treatment, typically through a signed retainer agreement.

2.2 Consent to contact

By submitting a consent form on our website or texting HELP to (470) 361-0507, you consent to:

• Receiving SMS messages from CrashRadar regarding your inquiry
• Having your name, phone number, and incident description shared with a single matched attorney or chiropractor partner
• Being contacted by that partner regarding potential legal representation or treatment

You may withdraw consent at any time by texting STOP to (470) 361-0507 or emailing [email protected].

2.3 No guarantee of representation

Submitting a form or texting our number does not guarantee that a provider will take your case. The decision to accept or decline is made solely by the attorney or chiropractor you are connected with.

2.4 No cost to victims

CrashRadar does not charge accident victims for our service. You will never be billed by CrashRadar. Standard mobile carrier rates for SMS messages may apply.

2.5 Accuracy of information

You agree to provide truthful and accurate information when using our service. Submitting false or misleading crash reports may result in being blocked from the Service.

3. Terms for partners (attorneys & chiropractors)

3.1 Partner agreement

Access to our lead platform requires a signed Partner Service Agreement. These Terms govern your use of the website and general services. The Partner Service Agreement governs lead delivery, pricing, payment, and refund terms specific to your account.

3.2 Lead exclusivity

Unless otherwise specified in your Partner Service Agreement, all leads provided through CrashRadar are exclusive. Each lead is delivered to one partner firm only and is not simultaneously shared with or sold to other firms.

3.3 Escrow and payment

Partners deposit funds into an escrow balance before receiving leads. Leads are debited from this balance upon delivery at the agreed-upon price per lead. Specific payment terms, including:

• Price per lead
• Minimum deposit amount
• Lead rejection window and credit policy
• Refund terms for unused balance

are defined in the Partner Service Agreement and may vary by partner.

3.4 Lead rejection

Partners may reject a lead within the time window specified in their Partner Service Agreement (typically 48 hours). Rejected leads are credited back to the partner's balance in full. CrashRadar reserves the right to modify the rejection window with 30 days' written notice.

3.5 Acceptable use

Partners agree to:

• Contact leads promptly and professionally
• Comply with all applicable bar rules, ethics regulations, and advertising standards in their jurisdiction
• Not resell, redistribute, or share leads received from CrashRadar with third parties
• Not use leads for purposes other than offering legal representation or treatment to the individual described in the lead
• Maintain a valid professional license in good standing in the state(s) where they practice

3.6 Compliance

CrashRadar operates as a general advertising platform. Our social media posts and consent forms target a general audience of accident victims — not specific, identified individuals. Partners are independently responsible for ensuring that their own follow-up contact with leads complies with applicable solicitation and advertising rules, including but not limited to Georgia Rules of Professional Conduct Rule 7.3 and any applicable state bar regulations.

3.7 API access

Partners with API access receive a unique API key. You are responsible for keeping your API key confidential. Sharing your API key or using it for unauthorized purposes may result in immediate account termination.

4. Intellectual property

All content, software, algorithms, scoring models, and data compilations on the CrashRadar platform are the intellectual property of CrashRadar. You may not copy, modify, reverse-engineer, or create derivative works based on our platform without written permission.

The CrashRadar name, logo, and brand assets are trademarks of CrashRadar. Partners may reference CrashRadar as a lead source in their internal records but may not use our brand in their own advertising without written approval.

5. Data and privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. Disclaimers

6.1 Service availability

CrashRadar is provided "as is" and "as available." We do not guarantee uninterrupted service, specific lead volumes, or lead quality. While we make reasonable efforts to ensure accuracy, crash data sourced from third-party feeds (Georgia DOT, community reports) may contain errors, delays, or omissions.

6.2 No legal advice

Nothing on this website or in our communications constitutes legal advice. If you need legal advice, consult a licensed attorney or healthcare provider.

6.3 Third-party services

Our platform integrates with third-party services including SMS providers and payment processors. We are not responsible for the actions, policies, or availability of these third parties.

7. Limitation of liability

To the maximum extent permitted by law, CrashRadar shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost revenue, lost profits, or loss of data.

Our total liability for any claim arising under these Terms shall not exceed the amount you paid to CrashRadar in the 12 months preceding the claim.

8. Indemnification

You agree to indemnify and hold CrashRadar harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of the Service
• Your interactions with leads or partners
• Any content you submit through the Service

9. Termination

We may suspend or terminate your access to the Service at any time for any reason, including violation of these Terms. Partners may terminate their account at any time by contacting us at [email protected]. Unused escrow balances will be refunded within 30 business days of account closure.

10. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Fulton County, Georgia.

11. Changes to terms

We may modify these Terms at any time. Material changes will be communicated via email to registered partners and posted on this page with an updated date. Continued use of the Service after changes are posted constitutes acceptance.

12. Contact

Questions about these Terms should be directed to:

• Email: [em